Refund policy

Due to hygiene and the delicate nature of our jewelry, products are eligible for replacement only in cases of transit damage or if an incorrect item has been delivered. We do not accept returns or refunds for change of mind.

• Reporting Window: Any transit damage, physical defect, or incorrect item must be reported within 3 days (72 hours) of delivery. Requests submitted after this window cannot be entertained.

• Mandatory Unboxing Video: A continuous, unedited 360-degree unboxing video is strictly required for all replacement claims. The recording must clearly capture the sealed parcel with the shipping label visible before opening, through to the product inspection. Claims without valid video proof will be rejected.

• Excluded Conditions: Slight variations in stone hue, minor surface textures, or metal reflections resulting from studio photography and digital screen settings do not qualify as manufacturing defects.

• How to Claim: 
1. Log in to your Zarrin Jewels account and submit a replacement request under your order details.
2. Email your Order ID and the unedited unboxing video to contact.zarrinjewels@gmail.com within 72 hours.
Our team will inspect the footage and dispatch your replacement piece upon verification.