Refund policy

Due to hygiene and the delicate handcrafted nature of our jewelry, products are eligible for replacement only in cases of transit damage or if an incorrect item has been delivered. We do not accept returns or refunds for change of mind.

• Strict 48-Hour Reporting Window: Any defect, physical damage, or discrepancy must be reported within 48 hours of delivery. Requests submitted after 48 hours will not be accepted.

• Mandatory 360-Degree Unboxing Video: An uncut, unedited, continuous 360-degree video is strictly mandatory for any claims. The recording must begin with the unopened parcel (showing the shipping label clearly) and proceed through package opening and item inspection. Claims without this uncut video proof will be rejected automatically.

• Excluded Conditions: Slight variations in finish, tone, or handcrafted stone alignment due to digital screen differences and studio lighting do not constitute defects.

• Claim Process: Send your Order ID, description of the issue, and the unedited unboxing video to aliarshalanq+zarrin@gmail.com. Our inspection team will review and respond within 24 business hours.